Frequently Ask Questions (FAQ)
🛍️ Orders & Shipping
Q: How long does shipping take?
A: Processing times vary depending on the product.
- Print-on-Demand Items (Apparel, Travel Gear, Art Prints): 7-10 business days for production + shipping.
- Digital Downloads: Instant access via email after purchase.
- Custom Orders: Processing time will be noted in the product details.
Q: Do you offer international shipping?
A: At this time, we only ship physical products within the U.S. Digital downloads are available worldwide.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. If you don’t see it, check your spam folder or contact us at SoulfulJourneys25@gmail.com
🎨 Digital Art & Downloads
Q: How do I download my digital purchase?
A: After checkout, you’ll receive an email with a download link. You can also access your downloads in your Shopify account if you created one at checkout.
Q: Can I print the digital art at home?
A: Yes! You can print it on a high-quality printer at home or use a professional service like Staples, FedEx, or Printify for larger formats.
Q: Can I resell or share the digital art?
A: No. All digital purchases are for personal use only and cannot be resold, redistributed, or used for commercial purposes.
🛫 Travel Essentials
Q: Are your travel items TSA-approved?
A: Most items, like passport covers and travel pouches, are TSA-friendly. However, check the product descriptions for details.
Q: Do you offer custom travel designs?
A: Currently, all designs are pre-made, but we may introduce custom options in the future! Stay tuned.
📦 Returns & Refunds
Q: Can I return a product?
A: Due to the nature of print-on-demand products, we do not accept returns or exchanges unless there’s a defect or mistake with your order.
Q: What if my item arrives damaged?
A: If your order arrives damaged or incorrect, email SoulfulJourneys25@gmail.com with a photo of the item, and we’ll replace it.
💳 Payment & Discounts
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Shop Pay, and other secure payment options listed at checkout.
Q: Do you offer discounts or promo codes?
A: Yes! Sign up for our email list to receive exclusive discounts and early access to new drops.
❓ Need More Help?
If your question isn’t answered here, feel free to reach out at SoulfulJourneys25@gmail.com or use our Contact Form